Health Secret
Return Policy
1. Overview
At Health Secret, we strive to provide life-changing content and resources that empower you to take control of your health. If you’re not completely satisfied with your purchase, we’re here to help, within fair and transparent guidelines.
2. Return Window
- Physical Products (e.g., DVDs, books, USB drives): Returnable within 60 days of delivery.
- Digital Products (e.g., streaming access, digital downloads): Non-returnable once accessed or downloaded.
3. Physical Product Return Eligibility
To qualify for a return:
Note: Products damaged during shipment or defective upon arrival are eligible for free replacement or full refund (see section 6).
- The item must be in resalable condition: unopened, unused, and in its original packaging.
- Returns must be initiated within 60 days of the delivery date.
- You must provide proof of purchase (order number or receipt).
Note: Products damaged during shipment or defective upon arrival are eligible for free replacement or full refund (see section 6).
4. Digital Product Policy
Due to the nature of digital goods, all sales of the following are final and non-refundable:
If you experience technical issues with your digital product, please contact our support team, and we’ll work quickly to resolve the issue.
- Online streaming access
- Downloaded videos or ebooks
- Membership access or subscriptions (unless otherwise stated)
If you experience technical issues with your digital product, please contact our support team, and we’ll work quickly to resolve the issue.
5. How to Initiate a Return
- Email [email protected] with:
- Order number
- Reason for return
- Description or photo if applicable (especially for damaged/defective items)
- Our team will provide return instructions if the orders are eligible for a refund.
- Ship your return to the address provided using a trackable method.
Note: Returns without an RMA may be delayed or rejected.
6. Damaged or Defective Items
If your product is damaged or defective:
- Report the issue within 7 days of delivery
- Include photos or video evidence
- We’ll offer a replacement, store credit, or refund at no cost to you
7. Refunds
- Refunds are issued to your original payment method
- Processing time: 7–10 business days after we receive your return
- Shipping fees and handling charges are non-refundable, unless due to Health Secret’s error
If the product is not returned in sellable condition, we reserve the right to issue a partial refund
8. Return Shipping
- For discretionary (non-defective) returns, customers are responsible for return shipping costs
- We recommend using insured and trackable shipping
9. Non-Returnable/Final Sale Items
- Opened DVDs, CDs, or books (unless defective)
- Any digital content once accessed
- Gift cards
- Clearance or promotional items marked final sale
10. Contact Us
If you have questions about your order or need help initiating a return, reach out to our friendly support team at:
[email protected]
Return product (s) to the address below:
Email: [email protected]
Phone: 888-744-2614
Mailing Address: Captivate Culture, LLC
1708 Montilla St. Santee, CA 92071
United States
[email protected]
Return product (s) to the address below:
Email: [email protected]
Phone: 888-744-2614
Mailing Address: Captivate Culture, LLC
1708 Montilla St. Santee, CA 92071
United States
Medical Professional Disclamer
All content found on the Website/Facebook Group/Email, including: text, images, audio, or other formats were created for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately. Our website, facebook group and email does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on our channels. Reliance on any information provided by our website, employees, contracted writers, or medical professionals presenting content for publication to our website is solely at your own risk.
The Site may contain health- or medical-related materials or discussions regarding sexually explicit disease states. If you find these materials offensive, you may not want to use our Site. The Site and its Content are provided on an “as is” basis. Links to educational content not created by our team are taken at your own risk. Our team is not responsible for the claims of external websites and education companies.
If you think you may have a medical emergency, call your doctor, go to the emergency department, or call 911 immediately. Our website, facebook group and email does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on our channels. Reliance on any information provided by our website, employees, contracted writers, or medical professionals presenting content for publication to our website is solely at your own risk.
The Site may contain health- or medical-related materials or discussions regarding sexually explicit disease states. If you find these materials offensive, you may not want to use our Site. The Site and its Content are provided on an “as is” basis. Links to educational content not created by our team are taken at your own risk. Our team is not responsible for the claims of external websites and education companies.